FAQs

You have questions...we have answers!

What size should I order?

Our sizes range from S - 5X. Please note that the shirts are UNISEX and order accordingly.

RETURNS & EXCHANGES

What is your return policy?

We do not currently offer size exchanges or refunds on any orders that have completed payment and shipped. This includes sale items and gift cards. Please be sure to confirm your correct size before ordering or send us an email for questions. 

If we made a mistake on our end, we will fix it! Please let us know immediately upon receiving your items as no refunds or exchanges will be processed after 7 days time. Please contact us at dreamstorealitybrand@gmail.com and we will respond within 48 hours. 

In the event that an error has been made and your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dreamstorealitybrand@gmail.com.

SHIPPING

How long before my order should arrive?

PREORDERS WILL SHIP MARCH 1ST!

Beyond preorders, orders typically arrive within 14 business days (Monday-Friday) but usually sooner. If you have expedited shipping, that time will be less. During holiday times or times of high demand, orders may take 10-14 business days to ship. We appreciate your patience in advance as we are a very small, family-owned, operation and will continue to improve upon processes as we move forward.

Will I be able to track my order?

Yes. We will provide you with the tracking number once your package is shipped. You will receive an email through tracking updates once USPS scans your order. In some cases, your order may remain in Pre-shipment status for multiple days or arrive without being updated. This is not uncommon for USPS so please only contact us about this if your order has surpassed the estimated time for shipment.

Still have questions? Send us a message at dreamstorealitybrand@gmail.com.